Shopping 30 days no reason to return just looks beautiful

Since last year, tourism love bracelet with screwdriver fake authorities in some provinces and cities all over the country have launched '30 days no reason to return' measures, including the past, 'into the shopping shopping hardest hit' - Yunnan. On the way to buy a fake or high quality goods can sell cartier love bracelet be no reason to return, which is to a large extent protected the interests of tourists. However, the recent People's Daily 315 tourism complaints platform, the reporter found that there are still many tourists complaints reflect the problem of difficult returns. Unmanaged, pushing each other, looking for a variety of reasons can not be fully returned, charging high fees and other chaos so that '30 days no reason to return' this measure seems to be only a very beautiful full refund of the basic impossible

'Do not give you back is not to retreat, casually complaints, which boss did not point?' Visitors Wei Teng bought a few pieces of jade this year, after the discovery of the price does not match, I hope the refund, but did not expect that in exchange for businesses so Arrogant arrogant reply. Miss Wei told reporters that she was in Tengchong Baobao Street Economic and Trade Co., Ltd. induced by the tour guide to buy 2 jade bracelets, 2 Jade Buddha, a total of more than 17,000 yuan, went home looking for identification and found jade quality serious discrepancies, so contact Business requires 30 days no reason to return. Merchants first proposed replacement, was Miss Wei said after the leadership report and let the wait, and then after many days even told Miss Wei, because the amount is too large, do not give up, and are not afraid of complaints. 'Finally, I complained to the 12315, the business agreed to withdraw 3 of them, a total of 12,000 yuan, equal to 5,000 yuan eventually did not retreat.'

In People's Daily 315 tourism complaints platform similar Miss Wei's such a rare case, Mr. Tu said that in April this year, a jade museum in Kunming, the tour guide said the government designated formal shopping, the mall also has prompted the show consumption 30 days no reason to return, so they bought a 36,800 yuan pendant, found afterwards not worth the price then apply for return, the other party has informed that more than 1 million of goods do not accept mail returns, only on-site returns. 'I am a visitor to other provinces, which is deliberately difficult for consumers.' Mr. Tu reluctantly told reporters Mr. Hao travel in Yunnan this year, the tour guide was brought to a place called Dali Jewelry Mall. 'The guide said along the way the government took the poverty alleviation funds to subsidize the development of tourism, promote tourism consumption, and all belong to the processing plant, the price is absolutely good value for money, the most important thing is the government guaranteed 30 days no reason to return.' To these, Mr. Hao bought two pieces of jade pendant, a total of 16,226 yuan. 'Finally, the staff of Hiyi jewelry said it can be returned, but must pay 5% fee, or not to handle. But I need to return the next day, which is clearly extortion robbery!' Mr. Hao said the return process This behavior is neither reasonable nor legal. The customer service center of the return supervision center first inquired about the specific purchase date, category, selling price and store name, and then said that the merchant would contact the reporter within 48 hours, but the specific refunding matter should be communicated to the reporter himself and the merchant. Subsequently, the reporter asked the customer service staff 'whether the return of a full refund.' Customer service staff said that the sale of goods will certainly affect the sales of the sale again, it will charge a certain 'general management fee', 'generally 2% 5%, you can go to consult with the business, the return of the general supervision center do not go When a reporter inquired whether the 4 pieces of jade can be refunded in full, the staff member did not make a positive reply. Instead, he repeatedly asked reporters: 'Why do you want to withdraw altogether? Do not you like every piece of jade? Do you not want to buy a refund when you buy it? 'At this point, the reporter made the relevant provisions is not' 30 days no reason to return, 'the staff said, it also needs to see the situation with the company's leadership and made it clear that even refund also need to charge 2% of the procedures In this regard, Beijing Law Society e-commerce law president Qiu Baochang said that 'no reason to return' itself means that consumers do not need any reason to apply for return, the merchants set any additional conditions, such as fees charged, not Full refund, etc., are unreasonable, if there is such a phenomenon on the one hand is false propaganda, on the other hand already part of the alleged fraud fraud, consumers can conduct a reasonable safeguard returns just play a coordinating role

This reporter understands that while the current revised Travel Agents Ordinance contains provisions on how to allow travel agents to handle returns within 30 days after forced shopping, the relevant details are not clear and limited to the 'forced shopping' . The industry said that now many parts of the country's tourism are 'forced shopping' into a 'shopping guide', tour guides do not directly force tourists to buy, but the joint business together with all means to lure tourists to buy, this is actually also In view of this situation, from the end of last year to this year, some provinces and cities in China started the establishment of Tourism Shopping Return Supervision Center one after another, and started the implementation of 'no reason to return within 30 days of shopping in travel', hoping to improve by administrative means 'Return difficult' status quo. Among them, the end of last year, attracted much attention Yunnan Tourism Shopping Return Supervision Center was established; thereafter, Lintong District of Xi'an, Huangshan Economic Development Zone, Guilin, also signed a self-discipline convention with the merchants, the establishment of Tourism Shopping Return Supervision Center Forms have begun to implement the '30 days no reason to return' service Lintong District, Xi'an Tourism Shopping Return Supervision Center Director Zhang Wu said that from March until now, Lintong District has accepted the claims of more than 80 tourists, involving an amount of more than 180,000 . 'During this period some businesses do not understand, think this is not good to retire in the future business, but in fact only allow tourists to buy at ease to attract more people come to visit shopping.'

Li Yumin, vice president and secretary general of Yunnan Tourism Chamber of Commerce, said Yunnan Tourism how much is a cartier bracelet Shopping Return Supervision Center hopes to handle complaints of shopping returns quickly and effectively and also hopes to curb the operation of 'high prices and high rebates.' However, Li Yu-min admits that the current supervision center only play a coordinating role, the return claims are handled by the states themselves, all decentralized, many of them are shopping shops to communicate with tourists themselves, so some shopping stores may exist in the process of returning goods push impeachment Expert: Post-processing should become pre-regulation

For the return of all parts of the situation is still difficult to find, the experts said that after-treatment should be turned into an ex ante supervision, so as to truly protect the rights and interests of tourists Zhang Wu, director told reporters that the tourism sector in the tourism shopping this matter jurisdiction is very small, Because it involves business, quality inspection, price and other departments, a replica of a terracotta replica of the original shopping store to the price of 100,000 or more, but the tourism sector can not force these businesses to price adjustment. 'Governance from the source is just a wish, we can only improve from some details, such as jewelry jade price above 1,000 yuan must have a certificate, belong to the handicrafts must be marked on the handicrafts, etc., would like to fully implement the pre-regulatory too Difficult.'

Liu Simin, vice chairman of the China Society for copy cartier love bracelet new the Future of Tourism Branch, said that in fact there is no reason to return the goods within 30 days only by means of administrative pressure to implement it, but this approach does not last long and does not have the relevant legal effect. As a result, some businesses find that even if there is no corresponding penalty within 30 days for returning the goods to tourists, they naturally will have chances to do so, which will make tourists more difficult to safeguard their rights. Therefore, Liu Simin suggested that the return of tourist shopping , All over the country still need to be resolved in the form of legislation. They can not just stay in administrative policies and call for promises. The most prominent phenomenon at the moment is fake and shoddy transactions, in which case tourists will have a strong demand for returns. 'So whether it can be different according to the severity of different punishment methods and related returns processing flow, with the legal basis, it really has maneuverability.'

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