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In 2015, 12315 cases of consumer complaints were accepted by Changde 12315
Editor's note: 'From March 14 until the end of the broadcast on March 15, we have been holding calls with the 3.15 party co-hosted by CCTV and SAIC. The scene of consumer complaints was reported and promptly accepted and handled according to law. March replica van cleef and arpels sweet alhambra bracelet 14, the Municipal Administration of Industry and Commerce 12315 Chen Jun, director of the command center of the report Citizen: behind the annual CCTV 3.15 party, the city's 12315 hotline is also 'ready to life.'
Yesterday, the reporter learned from the 12315 command center of the City Administration for Industry and Commerce that from the hot spot analysis of complaints of consumer rights protection in the city in 2015, the total number of complaints received by the city's 12,315 was 2,924, of which 2,988 were completed and the closing rate was 99.45% Consumer economic recovery 3590500 yuan. Which electrical quality, communications consumption, online shopping disputes are more typical.
What is the difference between 'warranty' and 'repair'? Citizens Li said he bought a refrigerator in September last year, two months after the use of quality problems, they find businesses aftermarket repair and replacement parts. Repaired, the maintenance staff has proposed to charge the cost of parts. Lee immediately said that when they first bought the refrigerator, the product of the 'Three Guarantees' period was set at 3 years, it is repaired within 3 years should not be charged any fees. Maintenance personnel believe that 'repair' can not charge repair fees, but must be replaced the cost of new parts. Disputes between the two sides, Mr Lee had to seek help from the business sector.
Mediation process, 12315 staff verified the purchase invoice, to determine Mr. Li reflect the situation is true. It is understood that the refrigerator is one of the 'Three Guarantees' products prescribed by the state, the 'repair' period of 1 year, Mr. Lee used less than 1 year due to quality problems for maintenance, should not be charged any fees. Coincidentally, Shexian Zhu Ms. Lao Fengxiang jewelry bracelets to buy 1, worn 4 days after the break, businesses require a charge of 30 yuan per gram depreciation fee can be renewed, consumers do not see the 'purchase notes', but unfortunately choose to repair.
For such cases, 12315 reminds consumers: In the purchase of goods to ask for and protect the consumer vouchers, and understand the business commitment to 'Quality Three Guarantees', if necessary, should also learn the imitation van cleef black bracelet relevant laws and regulations in order to safeguard their rights.
Typical Case: 'Apple 6' bundled mobile phone sales
At the beginning of 2015, Mr. Guo complained that a telecommunications company forcibly sold the 'Apple 6' mobile phone with a mobile phone card. According to Mr. Guo introduced at that time because there is no spot, he paid 200 yuan in a communications company business hall, as the price of 5288 yuan 'Apple 6' mobile phone deposit. A few days later, the business hall contact Mr. Guo, said the phone has arrived, asked Mr. Kwok to pay 5,488 yuan, including the re-issue of 200 yuan mobile phone card. 'My old phone card used for many years, do not want to change the number, I would like to buy a' bare metal. 'Mr. Guo feel that they have lost their right to choose.
According to the 'Consumer Protection Law,' the relevant provisions of consumers have the right to choose their own choice of goods or services, enjoy the choice of product varieties or services, independent decision to buy or not to buy any kind of commodity, with or without accepting any one service s right. The operator shall not increase the price outside the mark, shall not charge any unvalueable price or expense, and may not deceive the consumer on the name of clearance price, sale price, lowest price, favorable price, etc. Eventually, under the mediation of the 12315 Municipal Administration of Industry and Commerce, the business hall sold the mobile phone to Mr. Guo at a price of 5288 yuan without binding any business.
12315 called: 'In the event of such incidents, consumers want to learn from Mr. Guo, while maintaining their own consumer right to know and the right to choose.'
Typical Case: WeChat open 'micro-shop' friends into customers
Network WeChat purchasing this marketing has been more and more people's recognition. imitation van cleef and arpels sweet alhambra bracelet However, most of the current 'micro-business' is not a direct supplier, but extract royalty, return mostly verbal agreement, the entire shopping process is not as secure as C2C, B2C website with third-party platform. And 'micro-store' there is no third-party supervision, in this transaction, the product quality is difficult to guarantee, in the event of problems, both buyers and sellers are at risk.
12315 to accept rights disputes, consumers need to provide the appropriate documents, or business operators have the initiative to recognize sales, or complaints difficult to be accepted. WeChat online shopping, consumers generally take care of friends business, will not deliberately ask for receipts, invoices, and 'micro-business' generally can not provide invoices.
12315 to remind consumers: WeChat to buy goods, first of all to avoid trading with strangers, so as to avoid problems with the goods, sellers can not find the real information, leading to complaints without a door. Second, before the purchase of goods to check the relevant information, such as price, origin, etc., to confirm clearly before deciding whether to buy, it is best to first inspection and then payment; finally pay attention to the preservation of the transaction all the documents, such as: purchase Voucher, the seller real contact, transaction records.
Editor's note: 'From March 14 until the end of the broadcast on March 15, we have been holding calls with the 3.15 party co-hosted by CCTV and SAIC. The scene of consumer complaints was reported and promptly accepted and handled according to law. March replica van cleef and arpels sweet alhambra bracelet 14, the Municipal Administration of Industry and Commerce 12315 Chen Jun, director of the command center of the report Citizen: behind the annual CCTV 3.15 party, the city's 12315 hotline is also 'ready to life.'
Yesterday, the reporter learned from the 12315 command center of the City Administration for Industry and Commerce that from the hot spot analysis of complaints of consumer rights protection in the city in 2015, the total number of complaints received by the city's 12,315 was 2,924, of which 2,988 were completed and the closing rate was 99.45% Consumer economic recovery 3590500 yuan. Which electrical quality, communications consumption, online shopping disputes are more typical.
What is the difference between 'warranty' and 'repair'? Citizens Li said he bought a refrigerator in September last year, two months after the use of quality problems, they find businesses aftermarket repair and replacement parts. Repaired, the maintenance staff has proposed to charge the cost of parts. Lee immediately said that when they first bought the refrigerator, the product of the 'Three Guarantees' period was set at 3 years, it is repaired within 3 years should not be charged any fees. Maintenance personnel believe that 'repair' can not charge repair fees, but must be replaced the cost of new parts. Disputes between the two sides, Mr Lee had to seek help from the business sector.
Mediation process, 12315 staff verified the purchase invoice, to determine Mr. Li reflect the situation is true. It is understood that the refrigerator is one of the 'Three Guarantees' products prescribed by the state, the 'repair' period of 1 year, Mr. Lee used less than 1 year due to quality problems for maintenance, should not be charged any fees. Coincidentally, Shexian Zhu Ms. Lao Fengxiang jewelry bracelets to buy 1, worn 4 days after the break, businesses require a charge of 30 yuan per gram depreciation fee can be renewed, consumers do not see the 'purchase notes', but unfortunately choose to repair.
For such cases, 12315 reminds consumers: In the purchase of goods to ask for and protect the consumer vouchers, and understand the business commitment to 'Quality Three Guarantees', if necessary, should also learn the imitation van cleef black bracelet relevant laws and regulations in order to safeguard their rights.
Typical Case: 'Apple 6' bundled mobile phone sales
At the beginning of 2015, Mr. Guo complained that a telecommunications company forcibly sold the 'Apple 6' mobile phone with a mobile phone card. According to Mr. Guo introduced at that time because there is no spot, he paid 200 yuan in a communications company business hall, as the price of 5288 yuan 'Apple 6' mobile phone deposit. A few days later, the business hall contact Mr. Guo, said the phone has arrived, asked Mr. Kwok to pay 5,488 yuan, including the re-issue of 200 yuan mobile phone card. 'My old phone card used for many years, do not want to change the number, I would like to buy a' bare metal. 'Mr. Guo feel that they have lost their right to choose.
According to the 'Consumer Protection Law,' the relevant provisions of consumers have the right to choose their own choice of goods or services, enjoy the choice of product varieties or services, independent decision to buy or not to buy any kind of commodity, with or without accepting any one service s right. The operator shall not increase the price outside the mark, shall not charge any unvalueable price or expense, and may not deceive the consumer on the name of clearance price, sale price, lowest price, favorable price, etc. Eventually, under the mediation of the 12315 Municipal Administration of Industry and Commerce, the business hall sold the mobile phone to Mr. Guo at a price of 5288 yuan without binding any business.
12315 called: 'In the event of such incidents, consumers want to learn from Mr. Guo, while maintaining their own consumer right to know and the right to choose.'
Typical Case: WeChat open 'micro-shop' friends into customers
Network WeChat purchasing this marketing has been more and more people's recognition. imitation van cleef and arpels sweet alhambra bracelet However, most of the current 'micro-business' is not a direct supplier, but extract royalty, return mostly verbal agreement, the entire shopping process is not as secure as C2C, B2C website with third-party platform. And 'micro-store' there is no third-party supervision, in this transaction, the product quality is difficult to guarantee, in the event of problems, both buyers and sellers are at risk.
12315 to accept rights disputes, consumers need to provide the appropriate documents, or business operators have the initiative to recognize sales, or complaints difficult to be accepted. WeChat online shopping, consumers generally take care of friends business, will not deliberately ask for receipts, invoices, and 'micro-business' generally can not provide invoices.
12315 to remind consumers: WeChat to buy goods, first of all to avoid trading with strangers, so as to avoid problems with the goods, sellers can not find the real information, leading to complaints without a door. Second, before the purchase of goods to check the relevant information, such as price, origin, etc., to confirm clearly before deciding whether to buy, it is best to first inspection and then payment; finally pay attention to the preservation of the transaction all the documents, such as: purchase Voucher, the seller real contact, transaction records.
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